Refund Policy

Overview

MockHive sells software-as-a-service (SaaS) subscriptions for our mock API platform. Paid plans are billed in advance on a recurring monthly basis through our payment processor (currently Paddle, and/or Stripe where applicable).

This page explains how cancellations and refunds work. By purchasing a paid plan, you agree to this policy and our Terms of Service.

Subscriptions & renewals

Paid plans renew automatically each billing period until you cancel. You can cancel anytime from the portal Billing page (including Cancel scheduled change for a pending plan/cycle switch) or via the payment provider’s customer portal (Manage subscription).

After you cancel paid access, you keep paid features until the end of the current paid period (shown as Expires). Your plan then moves to Free and you are not charged for the next period. Monthly and annual cycles are both supported; card checkout is always in USD.

Refund eligibility

Because MockHive is a digital subscription service that can be used immediately after purchase, refunds are handled as follows:

• We generally offer a refund if you request one within 7 days of the initial charge for a first-time paid subscription, provided there has not been substantial use of paid-tier quotas (API traffic, AI generations, or similar) beyond reasonable evaluation.
• Renewal charges are typically non-refundable once the renewal period has started, except where required by applicable law or where we determine a billing error occurred.
• If you were charged due to an obvious error (duplicate charge, wrong plan amount, or technical billing failure), contact us and we will investigate and correct it.
• Chargebacks should be a last resort — contact support first so we can resolve the issue faster.

How to request a refund or cancel

To cancel: sign in to the portal → Billing → Manage subscription, and cancel there.

To request a refund: email [email protected] with:

• The email address on your MockHive account
• Approximate purchase date and plan name (Starter, Pro, or Team)
• Payment provider receipt / transaction ID if available
• A short reason for the request

How refunds are processed

Approved refunds are issued through the original payment method via our payment processor. Processing time depends on the processor and your bank or card issuer (often several business days).

When a refund is approved for the current period, we may also adjust or revoke paid-plan access for that period.

Consumer rights

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection or distance-selling laws in your country. Where those laws require a longer cooling-off period or different remedies, those rules apply.

Changes

We may update this refund policy from time to time. The version posted on this page with the “Last updated” date is the current policy. Material changes will apply to purchases made after the update date.